Restoration provides quality Customer Service training

On Thursday, July 21, 2011 Bedford Stuyvesant Restoration Corporation held its first Customer Service training that provided participants with a full understanding of what constitutes excellent customer service. During the training students were introduced to the “back stage” and “front stage” of a business. It helps employees understand the roles, functions and responsibilities of each individual in the company so they can assist in the effective and efficient operations of the organization. The training addressed topics such as customer attention, conflict resolution, team building, and an eye for detail. Around 15 participants joined our first session.

The training was set up in collaboration with community partner Foodtown and a pilot was held earlier in June for their managers and staff. One Foodtown employee workshop participant, William, said, “The training was a great experience for me and now I know how a business operates.”

Moving forward Restoration plans to provide these trainings on a regular basis, not only to help employees to become better at what they already do, but also for employers to increase staff retention and satisfaction. If you are interested in a Customer Service Training for your staff or you work for a business that might be interested, please contact Joe Dinguis at (718) 636-6979