Careers - Restoration
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Careers at Restoration

Bedford Stuyvesant Restoration Corporation has been a leader in the development of Central Brooklyn. For its pioneering work, Restoration has been recognized locally and nationally as a model for community development. Through the years, Restoration has been able to attract the highest caliber of talent to advance its mission. Restoration is an equal opportunity employer. Auxiliary aids and services are available upon request to individuals with disabilities. Currently, Restoration has several positions available:


JOB TITLE

Junior Financial Counselor

DESCRIPTION:
Bedford Stuyvesant Restoration Corporation seeks a full-time Junior Financial Counselor for its Financial Empowerment Center (FEC), a program operated out of several partnering locations in New York City. The Financial Empowerment Center initiated by NYC’s Office of Financial Empowerment offers one-on-one financial counseling and coaching free of charge to low income New Yorkers. We seek to help New Yorkers take control of their personal finances by increasing financial literacy, developing budgeting and money management skills, reducing debt, increasing savings and building assets.

RESPONSIBILITIES:
▪ Assess client needs and develop individual financial action plans with each client.
▪ Provide individualized one-on-one financial counseling with a goal of moving clients to financial stability and asset building.
▪ Responsible for making appropriate referrals and integrating other wraparound supports (i.e. benefits, tax preparation, job readiness training, etc.).
▪ Engage in ongoing follow-up with Financial Empowerment Center clients on progress towards goals.
▪ Lead on outreach efforts: organize tabling, pop-up events, workshops, etc. to grow the client base.
▪ Available to occasionally work off-site (e.g. in schools or other partner organizations), on occasional Saturdays and/or evening hours.
▪ Participate in training and ongoing professional development.

QUALIFICATIONS:
▪ Hold a Bachelor’s Degree from an accredited college or university
▪ Have a minimum of two years of full time work experience in Economics, Financial Literacy, Human services or Business. Knowledgeable about and interested in personal money management, savings and and consumer rights
▪ Excellent people skills – comfortable meeting new people, talking in front of large groups.
▪ Spanish Speaking skills highly preferred
▪ Strong organizational skills and attention to detail
▪ Ability to work independently and meet deadlines with little supervision
▪ Passion for helping low-income adults meet their financial goals
▪ Knowledge of Microsoft Word and Excel

To apply for this position, please forward a resume and cover letter outlining your interests and qualifications via e-mail to: Judith Anglin – janglin@restorationplaza.org.

 


JOB TITLE

Jobs-Plus Career Development Specialist

About Jobs-Plus
Jobs-Plus, a comprehensive, place-based employment model that offers services to all working-age residents in designated public housing developments or clusters of developments, serves as a platform to help residents build their skills and connect to the labor market in high growth, high opportunity sectors so they can increase their incomes. Jobs-Plus should not be viewed as a quick fix; rather, the program seeks to help residents continue to improve their earnings over time, with residents taking the necessary and, at times, difficult steps towards advancing in their careers and closer towards their personal financial goals.

About the Position
The Jobs-Plus Career Development Specialist (Tech Sector) will report to the Jobs-Plus Employment Coordinator. As part of the role, the specialist will work with a cohort of a tech training program and are all beginning their first jobs as software engineers/related roles at companies with average starting salaries above $100,000/year. The goal is to ensure they not only start their first job, but that they are set up to thrive and advance in the field.

Specific responsibilities and tasks of the Jobs-Plus Career Development Specialist include, but are not limited to:
● The main point of contact to support their ongoing career growth, professional development, and financial goals, with programming such as: validating employment and job retention; meeting 1:1 with alumni to support their ongoing career growth; organizing quarterly professional development; planning alumni events; referring alumni to other services they may need and acting as a resource and point of
accountability.
● Provide one-to-one coaching, goal setting and guidance on associated tasks toward goal achievement for low-income families, specifically around goals related to promoting economic mobility.
● Review and conduct detailed career assessments, monitor and document participants’ progress according to individual plans.
● Provide high-quality, individualized career coaching, job readiness assessments and counseling services, including career planning and exploration, to Jobs-Plus members.
● Offer one-on-one services including career readiness activities, job search techniques, resume and cover letter development, interviewing prep and practice, managing workplace culture/employers’ expectations, retention support, and career advancement.
● Work in close collaboration with the Education Specialist to link members to educational and vocational
training opportunities and follow up on referrals to our career service partners.
● Provide access to education and job training resources, including vocational training programs, HiSET, and college certificates and degrees.
● Plan, facilitate, and conduct job-readiness and career-related workshops.
● Work collaboratively and coordinate services with the Employment Coordinator, and the Restoration employment team to create, provide, and maintain employment opportunities.
● Responsible for tracking information and outcomes in Restoration’s Database, HRA Salesforce, and any other computerized data tracking system.
● Research and stay proficient in best practices related to coaching clients toward economic mobility.
● Provide reports to the Employment Coordinator on a weekly basis.

Qualifications:
● Proven experience promoting career development and advancement, including knowledge of workforce development, education, and career exploration.
● Ability to engage, assess, motivate, and support participants through the job search and placement process, using advocacy and coaching skills that are compassionate, strengths-based, and non-judgmental
● High degree of cultural sensitivity and ability to work effectively with families from diverse cultural, socio-economic, ethnic and educational backgrounds. Experience working with populations that have experienced trauma and/or crises preferred.
● Effective problem-solving and conflict resolution skills.
● Strong computer skills, including data entry, with solid knowledge of Microsoft Office Suite.
● Superior verbal/written English communication skills, including grammatical, editing and proofreading skills
● Demonstrates high quality customer service delivery to Members, employers and other partner organizations.
● Demonstrates experience in workforce development, placing individuals in jobs using a strength based approach.
● Possesses a high level of emotional intelligence, navigating Member needs and readiness for employment and/or need for additional job readiness coaching or training.
● Ideal Candidates will have a bachelor’s degree with 1 year of workforce development experience or high school with 3+ years of workforce development or customer service experience
● Excellent written and verbal communication skills as well as detail oriented, documentation skills.
● Willing and able to work a rotating schedule on weekends and evening to serve working members
● Bi-lingual (Spanish) is preferred but not required.

To apply for this position, please forward a resume and cover letter outlining your interests and qualifications via e-mail to: Judith Anglin – janglin@restorationplaza.org.

 


JOB TITLE

Social Service Manager

DESCRIPTION:

The Social Service Manager will work with a roster of tenants to address barriers related to housing stability. In coordination with each family, the Social Service Manager will develop goals, provide advocacy, and solve issues that impact their living status.

Job Duties include but not limited to:

  • Meets with assigned families on a regularly scheduled basis in their home, in the community, and the office dependent upon the individual’s/family’s level of need.
  • Ensure completion of ongoing, timely case notes recording service delivery, including but not limited to assessments, intakes, goals, referrals, etc.
  • Identify service needs and appropriate intervention(s) to assist the family with the desired outcome, including entitlements, arrears recovery/support, etc.
  • Provide direct supportive counseling, advocacy, and or outreach services.
  • Provide information and referral services to residents as needed or as specified as goals.
  • Serves as a liaison with the property manager, various social service agencies, schools, and health care providers in the interest of the tenants.
  • Advocates for and assists families in the negotiation of the service delivery system to ensure receipt of entitlements and maintenance of permanent housing.
  • Attends appointments as needed with families to ensure all issues are addressed.
  • Participates in weekly staff meetings and client conferences as needed.
  • Perform other duties as reasonably requested.

POSITION REQUIREMENTS

  • Two or more years of experience working with families experiencing homelessness or housing insecurity.
  • Experience with general case management functions, assessment, and advocacy skills.
  • Knowledge of various city social service agencies and community-based organizations related to housing and homelessness.
  • Bilingual, Spanish a plus but not a requirement.
  • Ability to relate to persons of diverse backgrounds.
  • Excellent experience with G-Suite  and Micro-Soft Suite
  • Must be resilient and empathetic with a high level of personal integrity and excellent interpersonal skills when engaging with clients and staff.
  • Commitment to providing affordable housing and services for the low-to-moderate-income population.

Education 

  • Licensed Master Social Worker, Licensed Mental Health Professional Counselor, Licensed Clinical Social Worker, Psychiatrist, Psychologist; with 4+ years of social work experience
  • SIFI certified or willing to take free SIFI certification upon hire

To apply for this position, please forward a resume and cover letter outlining your interests and qualifications via e-mail to: Judith Anglin – janglin@restorationplaza.org.

 


JOB TITLE

Director of Quality Assurance

DESCRIPTION:

The Director of Quality Assurance will lead the design, implementation, and management of a coordinated and comprehensive strategy for measuring the impact of Restoration’s economic mobility and health programs. The Director Program Quality Assurance, in collaboration with other Restoration departments, will identify key areas for evaluation, build capacity for ongoing program compliance, monitoring, and assessment, and lead efforts to conceptualize and implement a longitudinal strategic plan designed to improve internal program practice sand to inform external stakeholders about our work, including the build out and implementation of our data management platforms .

Working collaboratively with staff, this role provides an exciting opportunity for someone with a background in data management, compliance, and/ or research and evaluation and a demonstrated commitment to community based development, leadership, and services such as social services, education and training, financial literacy, career development, business development, physical and mental health to contribute to the continued growth and success of Restoration.

The position will report directly to Restoration’s Executive Vice President for Programs who oversees programming under Restoration’s Center for Personal Financial Health and Center for Healthy Neighborhoods.

Primary Responsibilities and Expectation:

Data Management

  • Lead an organizational culture shift towards one which embraces evaluation and data as a method for learning and continuous improvement.
  • Maintain and update an agency wide dashboard/ score card and communicate with all stakeholders about its results.
  • Build capacity for, implement and manage internal systems for conducting ongoing outcomes measurement and assessment.
  • Assist Restoration staff and other key stakeholders to determine appropriate metrics and benchmarks to help improve and further develop programs
  • Engage and manage consultants, as necessary, to develop and implement new data management systems.
  • Oversee the use of data management as a tool in accomplishing program/project objectives and ensure that data is being collected accurately, analyzed appropriately and adapted as needed .
  • Work with senior leadership team to effectively communicate results both internally and ext ern ally .
  • Lead discussions with senior management to reflect on metrics and results, and coach and support managers to lead similar discussions with their teams, and lead discussions with interdepartmental and interdisciplinary teams.
  • Manage all administrative aspects of data management, including budget, data collection logistics and other related duties as necessary.

Program Compliance

  • Build capacity for, and develop, implement, and manage proactive program services compliance strategies, including regular client file and systems audits, policies and procedures, and processes in line with contract compliance.
  • Conduct regular audits of programs files, data systems, processes, policies and procedures, as well as sample check-ins with clients, in order to ensure ongoing program service delivery is in compliance with contract or other requirements.
  • Manage all administrative aspects of program compliance efforts, including budget and other related duties as necessary.

Evaluation

    • Work closely with Executive Team and department Directors to build on existing evaluation tools to create a strategic evaluation plan that measures progress and success against key metrics for both internal program improvement purposes as well as for external reporting purposes.
    • Independently or with external vendors, design and implement evaluation tools and projects to support the strategic evaluation plan including both quantitative and qualitative methods as appropriate.
    • Initiate and lead session with staff to discuss program evaluations and develop improvement plans in collaboration with the program teams.
    • Disseminate and translate research and evaluation findings to a variety of constituencies
    • Seek and develop ways to engage local residents in ongoing program evaluation and design
    • Manage all administrative aspects of evaluation efforts, including vendor vett ing, evaluation logistics, budget, and other related duties as necessary .

Position Requirements:

    • Master’s Degree in Public Policy, Social Work or related field.
    • At least three years of successful experience with both quantitative and qualitative research methods and/ or data management, tool design and validation, and/ or compliance.
    • Exceptional project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
    • Strong interpersonal skills and ability to work effectively in a team
    • Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as apply research findings to ongoing program development.
    • Prior experience working with community based organizations is preferred .
    • Passion for, knowledge of, and demonstrated commitment to community development, youth development, and community organizing and leadership development as strategies to improve low-income communities.

To apply for this position, please forward a resume and cover letter outlining your interests and qualifications via e-mail to: Tracey Capers – tcapers@restorationplaza.org.

 


JOB TITLE

Quality Assurance Manager

About the Position

Restoration is seeking an experienced Quality Assurance Manager, who will report to the Director of Quality Assurance, to lead the design, implementation, and management of a coordinated and comprehensive strategy for measuring the impact of Restoration’s economic mobility and health programs. The Quality Assurance Manager, in collaboration with other Restoration departments and the Director of Quality Assurance, will identify key areas for evaluation and build capacity for ongoing program compliance, monitoring, and assessment. This position will also lead efforts to conceptualize and implement a longitudinal strategic plan designed to improve internal program practices and inform external stakeholders about our work, including the build out, project management, and implementation of our enterprise database system.

Specific responsibilities and tasks of the Quality Assurance Manager include, but are not limited to:

  • Build capacity for, and develop, implement, and manage proactive program services compliance strategies, including regular client file and systems audits, policies and procedures, and processes in line with contract compliance
  • Conduct regular audits of programs files, data systems, processes, policies, and procedures, as well as sample check-ins with clients, to ensure ongoing program service delivery is compliant with contract or other requirements
  • Manage all administrative aspects of program compliance efforts, including budgets, contract documents, and other related duties as necessary
  • Manage all administrative aspects of evaluation efforts and system development, including vendor vetting, evaluation logistics, budget, and other related duties as necessary
  • Work closely with the Executive Team, Director of Quality Assurance, and department Directors to build on existing evaluation tools to create a strategic evaluation plan that measures progress and success against key metrics for both internal program improvement purposes as well as for external reporting purposes
  • Initiate and lead session with staff to discuss program evaluations and develop compliance improvement plans in collaboration with the program teams
  • Assist Restoration staff and other key stakeholders to determine appropriate metrics and benchmarks to help improve and further develop programs
  • Lead discussions with senior management to reflect on metrics and results, and coach and support managers to lead similar discussions with their teams, and lead discussions with interdepartmental and interdisciplinary teams
  • Build capacity for, implement, and manage internal systems for conducting ongoing outcomes measurement and assessment
  • Monitor user adoption of the enterprise database system
  • Create project plans, scopes of work, and other project management documents to track the enterprise database system’s progress
  • Supervise one Data/Business Analyst
  • Analyze data to answer questions for executive leadership
  • Enter and validate data in the system as needed

Experience and Qualifications:

  • Bachelor’s degree required and at lease five years of relevant or translatable work experience in compliance, project management, and/or system design
  • Master’s Degree in Public Policy, Social Work, Business Administration, or related field desirable but not required
  • Exceptional project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget
  • Strong interpersonal skills and ability to work effectively in a team
  • Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as apply findings to ongoing program development
  • Prior experience working with community-based organizations is preferred but not required
  • Passion for, knowledge of, and demonstrated commitment to community development, youth development, and community organizing and leadership development as strategies to improve low-income communities
  • Proficient with MS Office (Excel, Word, and PowerPoint) and project management tools such as Monday, AirTable, Microsoft Project, Asana, or another similar tool
  • Ability to coordinate multiple priorities and responsibilities simultaneously to meet deadlines
  • Experience with system development, testing, and encouraging user adoption
  • Excellent analytical skills with experience in data analysis
  • Familiarity with FileMaker, Salesforce, or other CRMs useful but not required

To apply for this position, please forward a resume and cover letter outlining your interests and qualifications via e-mail to: Tracey Capers – tcapers@restorationplaza.org.

 


JOB TITLE

Data/Business Analyst

About the Position
Restoration is seeking an enthusiastic Data/Business Analyst, who will report to the Director of Quality Assurance, to help develop Restoration’s enterprise data warehouse, case management, and reporting system. The system will measure our performance against internal and external goals, track a client’s journey through our multiple services, and improve efficiency.

Specific responsibilities and tasks of the Data/Business Analyst include, but are not limited to:
• Conduct data analysis and produce data visualizations as needed
• Configure the custom-built system based on user requirements
• Develop system logic and functions to mirror business processes
• Train staff to utilize the system on an ongoing basis
• Document defects and alert developers of issues during testing
• Monitor user adoption of the system
• Write scripts to automate routine data analysis tasks
• Update the website as needed
• Design data visualizations and reports in Google Data Studio
• Analyze data to answer questions for executive leadership
• Enter and validate data in the system
• Handle additional assignments as requested

Experience and Qualifications:
• Background in computer engineering, computer science, software engineering, data science, and/or other STEM disciplines preferred
• Two years of relevant experience in data analysis and/or system design required
• Bachelor’s degree required
• Excellent database and administrative skills with attention for detail and ability to manage diverse data
• Proficient with MS Office (Excel, Word, and PowerPoint)
• Collaborative, friendly, and curious with a strong work ethic
• Ability to coordinate multiple priorities and responsibilities simultaneously to meet deadlines
• Experience with website updates and development
• Excellent analytical and mathematical skills with experience in statistics
• Experience programming in JavaScript preferred (other OOP languages are a bonus)
• Familiarity with FileMaker, Salesforce, or other CRMs useful but not required
• Knowledge of Google Data Studio or Tableau helpful
• Knowledge of Typeform useful but not required

To apply for this position, please forward a resume and cover letter outlining your interests and qualifications via e-mail to: Judith Anglin – janglin@restorationplaza.org.

 


JOB TITLE

VITA Site Tax Manager

About the Position

Restoration is seeking an experienced tax preparation professional to run a year-round tax site and manage all aspects of a VITA Site during tax season. The manager will supervise all aspects of the VITA site from preparation, staff employment and training through return of on-site and remote tax returns with a goal of approximately 5,000 individuals served. Salary commensurate with experience, range of $48K – $60K.

Essential Duties and Responsibilities include the following:
● Must be comfortable working with TaxSlayer, including creating a variety of reports.
● Responsible for oversight of all aspects of the VITA Site intensive seasonal preparation of approximately 4,500 returns from January to May, including hiring, training, performance and reporting.
● Responsible for oversight of the day to day adherence to all site procedures by tax preparers, admin staff, intake and volunteers.
● Maintain an ongoing working relationship with the Internal Revenue Service (IRS) and the DCA/OFE Tax Coordinator.
● Daily transmission of tax returns to IRS and New York State.
● Corrections of all rejected and outstanding tax returns.
● Monitor tax preparers for errors and adherence to tax laws, regulations, & site procedures.
● Ensure the privacy and confidentiality of the tax returns prepared at the VITA site, as described in Publication 4299, Privacy and Confidentiality, and that these requirements are adhered to by the staff.
● Maintain a record of volunteer agreements for all certified and non-certified staff.
● Ensure all staff have a copy of Publications 17 and 4012 at the workstation.
● Ensure that copies of Quality Alerts are distributed to each staff member to review
● Wrap up and closing of tax sites post April 15.

Qualifications
● Bachelor’s degree and/or equivalent experience.
● Candidates should have at least 4 years experience in the tax preparation field and strong knowledge of personal income taxes as well as tax law knowledge.
● Any management and/or supervisory experience is a plus.
● Strong communication and organizational skills, is self motivated.
● Good attention to details with excellent follow up skills.
● Must be able to balance competing priorities and work on multiple tasks, often on a time sensitive basis.
● Bilingual (Spanish) is a definite plus.

Please email your cover letter, resume, and two references to Molly Ornati, Assistant Director at the CPFH at mornati@restorationplaza.org with the subject line: Tax Site Manager.

 


JOB TITLE

IRS-certified Advance Tax Preparer (Bilingual Spanish)

Essential Duties and Responsibliities include the following:
● Ability to Prepare and Quality Review tax returns.
● Strong people skills and able to work under pressure.
● Verify that return is within scope of preparer’s VITA certification.
● Prepare returns utilizing Taxslayer software.
● Be knowledgeable and stay up to date on IRS rules and regulations as they relate to VITA tax preparation.
● Interested in advancing in taxes and becoming a Site Coordinator.

Qualifications
● High school diploma or equivalent, some college and BA preferred.
● One year of accounting experience preferred
● Candidates should have at least 1 year experience in the tax preparation field and strong knowledge of personal income taxes as well as tax law knowledge.
● Strong communication and organizational skills, is self-motivated.
● Excellent attention to details with strong organizational and follow up skills.
● Spanish speaking skills.
● Can-do attitude, eager to pitch in and learn.

Part-time 2-3 days per week until January 2022 at the rate of $23 per hour.  Full-time the position will pay $45K per year with benefits.

Please email your cover letter, resume, and two references to Molly Ornati, Assistant Director at the CPFH at mornati@restorationplaza.org with the subject line: Advance Tax Preparer (Bilingual Spanish).